# HData Customer Success and Support

From the moment you begin with HData, your team has access to live trainings, one-on-one consultations, and daily support hours to ensure your success.

Plus, we take everything we learn from your experience and integrate it into the product. We want to learn from you and join you on the journey

## Resources to Drive Your Success

Need to troubleshoot, dream bigger, or get inspired? We’re here for you, ready to maximize your use of HData’s powerful AI, BI, and compliance tools.

##### Clear Roadmap

Let’s create a plan for your success, with defined outcomes and future desired use cases using expert guidance from the HData team.

##### Success Reviews

During recurring sessions, we’ll track your progress against key outcomes, look at user adoption, and proactively identify challenges.

##### Dedicated CSM

Easy access to your designated Customer Success Manager, with an in-depth understanding of your goals and a focus on expediting your adoption of HData.

##### Working with HData's Support Specialists

###### General requests & technical support can go to [support@hdata.us](mailto:support@hdata.us), such as:

- Need help adding or removing users
- Filing a bug or technical issue
- Help accessing the platform

##### Working with Your HData Customer Success Manager

###### The CSM assigned to your account will help you maximize your use of HData day-to-day, including:

- User onboarding and training
- FERC Form preparation and process guidance & change management support
- New features, product updates, and future roadmap discussions
- Review account usage and goals with stakeholders

#### HData streamlines regulatory reporting, transforms millions of data points into actionable insights, and leverages AI to analyze regulatory energy documents.

Ask HData

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